Terms and Conditions

Terms for the Purchase of Online and Taught Courses. These terms and conditions apply to Services provided by Talk About Health.

You may contact us on contact@talkabouthealth.co.uk.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before purchasing a course for service from the Talk About Health website (the “Service”) operated by Talk About Health (“us”, “we”, “our” or “Company”).

These are the general terms of use of Talk About Health and if you do not accept these terms you should not use our site or enroll for training purposes.

From time to time it may be necessary for us to review these terms so it is recommended that you check this page regularly. Once changes have been made they will post on the course website and continued use of the site or training materials constitutes acceptance.

Your access to and use of the course is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our courses and services.

By accessing or using the Talk About Health services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the courses.

1. Purchases

Purchasing Services via the Website

In order to purchase any of the Services on-line you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.

If you wish to purchase any product or service made available through Talk About Health (“Purchase”), you may be asked to supply certain information relevant to your Purchase including your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Rest assured none of your personal or payment details will be shared with any third party.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that we, the company, is not responsible for any loss or damage arising from the submission of false or inaccurate information.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, or error in your order. You expressly agree that the company cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud, an unauthorized or illegal transaction is suspected or default of payment.

Buyers must state the accurate number of students that will be accessing the course at the point of purchase. If at a later date, more students wish to take part, Talk About Health must be notified and the cost of the product subscription changed accordingly. Any buyers found to be accessing the course more than what was agreed will have their membership terminated.

2. Installment options

Students, organizations or businesses enrolled on a course and paying monthly agree that the monthly fee will be automatically debited from the credit or debit card designated when enrolling on a course. All subscription options for courses are shown on the course page and purchasers agree to pay these fees when enrolling on a course. You must ensure that funds are in your account ready for collection on the correct day of the month which is automatically scheduled as the same date of enrollment.

After purchasing a subscription you have 14 days to cancel and receive a full refund. If you wish to cancel your subscription within the 14 day window, please email us. After this period you are committed to paying installments for the 1 year minimum subscription term. After the 1 year minimum subscription you may cancel your membership at any time.

Should funds remain unpaid, after 30 consecutive days from the initial failed monthly installment, Talk About Health have the right to instruct external agencies to collect these fees. In this case 10% will be added to the remaining balance outstanding to cover administration and collections fees.

3. Refunds

All of our training materials come with a 14 day money back guarantee. A request should be made within 14 days of enrollment and addressed to Talk About Health in writing at which point we will refund the course fees minus an administration charge of £20. Should this 14 day period have expired we, the company, have no obligation to return any monies paid for course materials or cancel any purchased installment packages.

4. Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on our site. The products or services available on our site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the site and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.

5. Delivery

When paying for course materials in full customers will receive log in details to access their training materials immediately after purchase. Customers paying by installments are given their log in details within 2 days of first installment being received. The Company confirms that should any updates on course materials be necessary, these will of the same high standard as the original course material.

Within 48 hours of accessing course materials, any efficiencies or inaccuracies should be reported to Talk About Health immediately. Complaints involving inaccuracies will not be accepted after this time.

Should Talk About Health be unable to provide training materials and support after purchase, a refund for that month will be provided.

Talk About Health provides training for information and education purposes only and is not to be treated as medical advice. At the beginning of every course we state clearly that individuals should engage with their medical practitioner before making any changes that could impact their physical or mental health. Talk About Health accepts no liability or responsibility for misuse of the information we provide.

6. Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. If we suspect that your log in details have been shared and third parties are accessing the course, the membership will be frozen.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

7. Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Talk About Health. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Talk About Health. Any copying of course materials or adaptation is strictly prohibited without prior permission of the company.

8. Use of the Site and Content- Permissions and restrictions.

You may only make noncommercial uses of the Site and the Content. You may access the Course Videos for your own personal use. As specifically permitted in the preceding sentence, you may not retransmit, publish, distribute, display or otherwise make available any of the Course Videos or other Content to others. In no event may you alter or modify the Course Videos or any other Content, including, without limitation, by adding any advertisement or other material or by interfering with the viewing of any Content. You agree to retain all copyright and other notices on any Content you obtain from the Site.

9. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Likewise in the unlikely event that Talk About Health breached the Terms, then the Customer has the right to terminate the account and request a refund.

Upon termination, your right to use our services will immediately cease. If you wish to terminate your account, you may simply discontinue using the service and cancel any subscriptions. You are responsible for canceling any direct debits or standing orders you have set up.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

11. Indemnification

You agree to defend, indemnify and hold harmless Talk About Health and their employees, assessors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

12. Limitation Of Liability

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

13. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

The Company its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

14. Severance

Should a court of Law or authority with jurisdiction, find any parts of this Agreement to be invalid, illegal or unenforceable, then this section or sections to the extent required is deemed not to form part of the said Agreement. Should this occur, the validity of the remaining parts of the Agreement shall not be affected.

In the case that a section or sections of the Agreement are found to be invalid, illegal or unenforceable the provision shall apply with any modification the Company deems necessary to ensure that it is valid, legal and enforceable.

15. Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will the Company ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by the Company or any person for whom the Company is responsible, and even if the Company has been advised of the possibility of such loss or damage being incurred.

16. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

The Company reserve the right to change Awarding Bodies during the period of enrol


ment, should this be necessary. In this case, certification at the same level as the one described when you purchased the course will be received by Customers.

17. Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Privacy Policy


1. What information do we collect and what do we do with it?

When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.

Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.

2. How do you get my consent?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by mailing us at: contact@talkabouthealth.co.uk.

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service (see above).

4. Host Storage

Our course and site are hosted by Nearlyfreespeech.net the videos are hosted on Amazon S3.

All customer data is stored in a secure database on nearlyfreespeech.net servers, and backed up to a secure location. All data is kept on a secure server, with industry standard security software and procedures.

We keep basic logs on our webserver for maintenance and abuse detection purposes.


If you make a purchase on our site, we use the third party payment processor Stripe. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction, and is stored by the payment processor. We don’t process or store any payment data on our servers.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

We adhere to the best practises set by PCI-DSS, and validate our PCI compliance annually.

5. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We do not process or store and payment information, this is done through our third party payment processor, Stripe.

All connections to the website are protected by SSL encryption, ensuring that all data transmitted between you and our server (including login details) is kept secure.


We use cookies to operate this website. These are small pieces of text that are stored on your computer. These are only used to keep track of login sessions to the website.

Web Analysis Tools

We may use web analysis tools that are built into Talk About Health’s website to measure and collect anonymous session information.

7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our Privacy Compliance Officer at contact@talkabouthealth.co.uk.